Privacy Policy

Last updated: January 2025

1. Introduction

BrokerMate ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at brokermate.in.

2. Information We Collect

Personal Information

When you register an account or submit a broker application, we may collect:

  • Full name, email address, and phone number
  • Company/business name and office address (for brokers)
  • WhatsApp number (for broker contact purposes)
  • Identity documents (Aadhaar/PAN/License) submitted for verification
  • Office proof documents submitted for verification
  • Profile photo

Usage Data

We automatically collect certain information when you visit our website, including:

  • IP address, browser type, and device information
  • Pages visited and time spent on each page
  • Contact click logs (when you click WhatsApp or call buttons)
  • Search queries and area browsing history

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our broker directory service
  • Verify broker identities and office locations
  • Display broker profiles to users searching for Broker
  • Process reviews and ratings
  • Send transactional emails (password resets, approval notifications)
  • Improve our platform and user experience
  • Analyze usage patterns and platform performance

4. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

  • Public profiles: Approved broker profiles (name, company, experience, reviews) are publicly visible
  • Service providers: We use Supabase for database hosting and Resend for transactional emails
  • Legal requirements: If required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including password hashing (bcrypt), JWT-based authentication with token rotation, and HTTPS encryption. However, no method of electronic transmission is 100% secure.

6. Cookies

We use a single httpOnly cookie named "rt" to store your refresh token for authentication purposes. This cookie is essential for the service and cannot be disabled while maintaining login functionality.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Withdraw consent for data processing

To exercise these rights, contact us at privacy@brokermate.in.

8. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes constitutes acceptance.

10. Contact Us

For privacy-related questions, email us at privacy@brokermate.in or visit our Contact page.